How do I turn off the auto assign cc user?

Shalena Stelzig

We would like to turn off the feature that auto assigns the user in the cc field of the email. Can someone help? I haven't been successful in locating this in the knowledgebase.  Thanks.

Alexey Matveev

Hello,

There must be a mail hander, which is set to handle incoming mail (cog item -> system -> incoming mail -> mail handlers). Open the mail handler there in the Edit mode and uncheck the CC Assignee option.

You can find more info here:

https://confluence.atlassian.com/adminjiraserver073/creating-issues-and-comments-from-email-861253784.html