JIRA Service Desk - Where are stored Notification Template in the database

Question

Hi all,

I have an update to do on the notification email template (the main mail template, not the notification rule message).

I have no idea where I can find the template text in the database.

Is someone knows where these values are store in database ?

Thanks a lot for your support.

Regards,

Nicolas DUPRE

Nicolas DUPRE · Answer

I had already found this article, but I'm not able to exploit these mail templates.
We finally made changes project per project.

Thank you for your reply

Mauricio Karas · Answer

Hey, Nicolas! Thanks for reaching out to Atlassian Community!

I believe the templates are saved in the Jira install directory, more exactly, "<jira_install/atlassian-jira/WEB-INF/classes/templates/email/". They're Apache Velocity templates which is the engine used by Jira.

You can find more details on customizing the templates in the following KB article:

* Customizing email content

Kind regards,
Maurício Karas