Jira Software is not sending mail while creating issues,users etc...

Question

Hi Team,

We have installed Jira Software Ver 7.10.1 on  Redhat Linux OS, configured SMTP

mail server to send notifications. We are able to send the test mail too.

When we create any users, issues respective users are not getting the mails.

Any help on this issue.

Thanks

Sanjeev Kumar N

LokanaSM · Answer

Thomas,

We have admin privilege (attached the screen shot), normally when we create any issues, jira should send mail to user who created it.

Moses Thomas_08kyb0 · Answer

@LokanaSMSo  please add user to  project which  you  are creating  issues in

make sure user has (assignable user / browse project permission) in  the permission  scheme,   the go  to  notification scheme of the project  and verify that  current assignee  is  the under notifications  for the  issue created event

Set  user to be default assignee in  project setting/ or add a post function  to  assign ticket to this user.

Try to  create ticket  and verify  user mail  whether or not user receives email.

LokanaSM · Answer

Thomas, Yes we have configured out going mail and we are able to send the test mail too.