ORDER BY with Service Desk

Julie Rose

I want to set up the assignee with individual queues.
The queue is then sorted by a set priority.

issue Type and then priority.

For example:

Issue type incident priority Major

and then issue type Service Request priority Major

and issue type incident priority Medium

and then issue type Service Request priority Medium

What I want to achieve is 

Issue type Incident first with a priority over service request with the same priority.

Wondered if there was a way to achieve this - thank you

Alexey Matveev

Hello,

When you create a queue, you provide a JQL query. Upon entering your JQL query, you can switch to the Advanced mode and use the order by clause.

order by issuetype, priority