How Integrate Jira Service Desk Server with the Jira Software server installed in different instanc

Question

Hi Everyone!

I have two instances separate, a jira software and jira service desk,they are communicated when they are configured in the option "link to applications", but I need to create an automation in Jira Service Desk that allows from a state determinate to create a ticket in a Jira Software project, how can I do it?

Thanks

Milena Gonzalez

Stefaan Quackels · Answer

@Proyectos Compartidos, not a problem. Let me know if you have any other questions I can help you with!

Proyectos Compartidos · Answer

Hi @Stefaan Quackels

I appreciate an explanation of how to configure the add-on to handle my request.

Thanks regards

Stefaan Quackels · Answer

@Proyectos Compartidos,

That's absolutely possible to do with Exalate.

You'll be able to start to synchronize an issue whenever appropriate. Either by using a post function in a transition or with a JQL.

It might be more intuitive for us to show you how to do this. I would highly recommend scheduling a quick demo to go over this. Does that sound good to you? Have a look at what time suits you best here: Book A Demo.

Cheers,

Stefaan