Jira incoming mail handling

Marcin Beczynski

Hey,

I looking for solution to be able trigger a transition  when title of email will have some number for example we had an issue xx-1 with summary "something important #3"  and client send to Jira email wit title: "reply to something important #3"  then this listener should be able execute transition through work-flow  also get this number "#3" to custom field 

 

Thanks for hint  

MoroSystems Support

Hi Ivan, are you thinking about implementing your own mail handling or are you looking for a plugin to achieve this? There is an old tutorial to create mail handler here: https://developer.atlassian.com/server/jira/platform/creating-a-custom-mail-handler-for-jira/