Updating the Resolution

Question

We have a pretty basic kanban style workflow.

However, we didn't add a transition when we created the workflow.

Now we are in status hell.

Jira wont let us make the updates it seems or my order of operations is wrong.

How do I update the Resolution status when we move an issue from any status to "Done"

E.L. Fridge · Answer

I agree with Alexey, post functions are generally the way to do this.  One more thing to mention: make sure that on any transitions AWAY from a done state you remember to clear the resolution date.

So here's how this would work: in the workflow editor, click on the arrow that represents the transition to the done state.  On the right you'll see some options to edit - click Post Functions."  Then, click "post function" in the top right corner of the box and use the "Update Issue Field" to set a value for the resolution. You'll want to do the same thing for transitions leaving a done state, except with those you'll want to set the value to "None."

The down side of this is that users won't be able to choose their own value when an issue is closed, but that's the price you pay for Kanban goodness.  Alternatively, you could put a screen on that transition with the resolution field on it, so the users would see the screen and be able to choose the resolution.  However, that could be more clunky in a Kanban context.

Alexey Matveev · Answer

Hello,

You should find all transitions, which lead to statuss Done and use the Update Issue Field post function to update the value of the Resolution field.