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Commit notifications not working

Todd Texter

I've been fighting this for a couple days now.

Our "main" BB account has the team and repositories associated with that team. I've checked that all repo's are being watching and notifications and email is all turned on.

On my account, notifications and email is all turned on.

I've made dozens of dummy commits. They are getting record in BB just fine and display on screen for all accounts. Nobody gets notifications! Not even the team owner, repo owner, nobody.

What do I need to change to get this working?

Thanks

Accepted answers

Todd Texter

No, no commit messages are getting to the Exchange server. Marketing emails from BB and Atlassian are coming in fine though, not hitting spam (first place I checked).

The messages are not getting generated.

I'm on the free plan ATM. Don't know if that makes any difference. Have run through the sestup wiki many times. Everything is turned on, but no messages.

All comments

jredmond

Can you confirm that the messages are getting to your mail server? Are they being filtered as spam, or delivered to a folder other than the inbox, or otherwise not going where you were expecting to see them?

sasha365i

Hasn't been working for about 2-3 weeks now for me also

Screen Shot 2018-06-08 at 7.42.36 AM.png

jredmond

I have the same questions for you - are the messages making it to your mail server?

sasha365i

Yes, they are. In fact, I get notifications for commits into older repositories just fine. This repo is new and no notifications.

Todd Texter

I'm on the free plan ATM. Don't know if that makes any difference. Have run through the sestup wiki many times. Everything is turned on, but no messages.

Todd Texter

More worrying.....just deleted 5 repositories and didn't get a single message!

Have un-watched and re-watched all remaining, several commits, nothing.

I think something is seriously broken here!

Todd Texter

Support@bitbucket.org sent me the following possible fix

https://bitbucket.org/site/master/issues/16313/unable-to-receive-commit-notification

In order to verify that you are indeed being affected by this bug and circumvent around it:

Go to the Team account's settings (https://bitbucket.org/account/user/pcpl_dev_team/)
Click on "Labs" under "Integrations and Features"
Disable the "New source browser experience
Check to see if the notifications work now.

It did not work! Notifications are still not being sent.

Todd Texter

After several messages from tech support (grainy clips of a settings window) I have finally figured this out.

AFTER you watch and idividual repository, you then have to click the tiny "watch" icon again and enable the notifications you want to receive.

If you don't....you get nothing!

I highly suggest turning them ALL ON BY DEFAULT! Forcing the user back i nthere to disable what they don't want.

Notifications working, issue resolved.

Rana Partap Singh

Email notifications not working for me either. It was working fine just few days ago. I have changed my account email address and it stopped working. I have disabled the settings as suggested above. I will update if that make any difference.

Rana Partap Singh

Just tested. Notifications not working.

Professional Cloud Publishing

Hey Rana,

Double check your spam filter in the (unlikely) event they are turning up there.

Then there are 3 things you have to do (which is dumb!)

1. Click the little "person" icon lower left, go to Bitbucket Settings>>Notifications and check they are enabled

2. Go to each repo an make sure you are watching them (again, dumb, why would I not be watching a repo I created! Counter intuitive)

3. Then go back in, click the tiny little eye icon top right which will bring up a menu you cannot access anywhere else… (repetitive, but must be said, dumb) ...and turn ON what notifications you want to receive. Again, I created it, why would I NOT want these on by default!

Having done all that, you have a 50/50 chance of getting them. I get about half of what I should. Some days a repo will send everything, the next nothing.

I was hoping Bitbucket was going to be a good replacement for GitHub. UI learning curve is to painful. Documentation is inadequate. Even the help desk "screen clips" are so grainy and out of context they are little help.

Rana Partap Singh

Hello, Thanks a lot for the response. I was missing number 3 from your list.

Although it was showing watching eye icon but the options underneath was unchecked.

I have made changes and replied to your post. Hopefully it should work now.

Thanks.

CharlieC

I've started seeing the same behaviour. For some reason bug reports are not automatically being set to be watched. I haven't changed any settings so something else must be up. Probably time for a bug report.

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