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using customfield in the JSD Portal

Rachid Amajoud

Hi,

is it possible to add an extra field in the portal when customers are creating a ticket?

This field should be a radiobutton where the customers can choose of wich departement they are so that the assignee changes to the responsable helpdesk-agent!

Is this possible?

grtz

Accepted answers

PJ Wysota

1. Yes, it is possible:
- make respective field in JIRA custom fields
- add it to Create screen representing Issue type that Portal CRT is mapped into
- add a field in CRT setup in JSD Project settings

2. IMHO with radiobuttions UX will suck. Select list would be the latest. Then - if you want to make further actions based on that - I would suggest (for JSD on premise, of course) Insight for JIRA - based on its structures and references you can assign assignee or approvers, set other fields etc.

Tansu Akdeniz

Hi @Rachid Amajoud,

Yes, it is possible.

Go to Project Settings > Request types > Edit fields > Add a field

Tansu Akdeniz

All comments

PJ Wysota

Tansu Akdeniz

Hi @Rachid Amajoud,

Yes, it is possible.

Go to Project Settings > Request types > Edit fields > Add a field

Tansu Akdeniz

Rachid Amajoud

Thx Przemek,

step 2 is a little complex i think, can i use scriptrunner to handle this step?

grtz

Rachid Amajoud

hx, Tansu!

The field is added, but now i need the next step! When a customer makes a choice (radiobutton = <location>), the the assagnee must be set by a mapping Location/assignee!

thx

PJ Wysota

Sure - script runner or any competitor (e.g. automation for JIRA) would do that.

But it won't relate Reporter to the chosen location. It will only allow to set assignee on the scheme:

IF Location = XYZ THEN Assign to ABC

Rachid Amajoud

Yes that's what i need, just setting the right assignee!

I have a script but don't know how to implement with the choise made by a customer in the portal.

This is the script:

import com.atlassian.jira.component.ComponentAccessor

import com.atlassian.jira.issue.MutableIssue

String userName;

switch(ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Afdeling").toString()){

case "AB": userName = "Sam";break;

case "CD": userName = "Sam";break;

case "EF": userName = "Peter";break;

case "GH": userName = "Peter";break;

}

issue.setAssignee(ComponentAccessor.getUserManager().getUserByName(userName))

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