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JIRA Service Desk - Copy Value of Organizations to Custom Field in Jira Software

unknown

Hi,

I try to get the value from the organization from Jira Service Desk request to a linked Issue in Jira Software.

We've Scriptrunner, Automation for JIRA and JMWE bought and could use them to get this work.

Does anyone know if this is possible?

Thank you!

André

Accepted answers

All comments

Meg Holbrook

I think you could definitely get Automation for JIRA to work this out. I'd advise from a scriptrunner perspective, but I'm SO BAD at code.

Here is a quick mock of something I think would work (haven't tested, but it's a start).

For example:

- SoftwareTicket-12 is linked to JSDticket-5

- Organization in JSDticket-5 is changed --> Kicks off the automation from SoftwareTicket-12

- JSDTicket-5 copies the value from the organization field to the SoftwareTicket-12

Andre Schäfer

Hi,

thanks a lot for your answer!

I've found a little different solution. Because you cannot reuse the "Organization" field from Jira Service Desk in Jira Software (according to this issue https://jira.atlassian.com/browse/JSDSERVER-5291 ) you have to create a custom field to put the info to.

I've created an custom field called "Orga" in my project and get the info by using smart field values, which are available.

{
 "update": {
 "Orga": [
 {
 "set": "{{issue.customfield_10500.name}}"
 }
 ]
 }
}

In my case, the "Organization" field has the ID customfield_10500.

Dayvis_Apolinário

@Andre Schäfer

Hello!

I need to solve this same problem. What screen is this from the image above and where do I find it?

unknown

@Dayvis_Apolinário

This screen is from Automation for Jira . You can find it in Administration -> System -> Automation -> New action -> Create Issue

Clemens Kahrer

I have quite a similar question, but I would like to use a scriptrunner listener.
In my case I would like to copy the organizations field to a custom field in the same service desk project and update it whenever the organizations field is updated.

Any suggestions for that?

Dao Starita

I have the same question as Clemens. Any suggestion would be appreciated. Thanks.

Dao Starita

@Clemens Kahrer

I found a solution for my use case. I need to populate a custom field with the value in Organizations field (Service Desk's field). In the set field value field in Automation, I set the value to "{{issue.Organizations.name}}" and it works for me.