Customer Access to Service Desk Portal

Question

Hello everyone,

we recently set up a service desk to provide IT Support within our company . After some time we want to add a service desk for our customers, too. Since we also use confluence, we want to add a knowledge base to both, the intern and the extern service desk.

Also, we want to keep the effort for customers to browse the knowledgebase and raise request as small as possible:

No sign up for browsing the knowledge base
    No sign up for raising a service request

Is this possible? - If not, what would be best practise to provide easy access for customers?

Regards,
Thomas.

Jira: Server 7.9.1 with Service Desk 3.12.0
Confluence Server: 6.8.1.

Former user · Answer

Hi @[deleted], thank you for your help!
We managed to link the space to the related service desk.

Now, customers have still to log in before they can raise a service request, or find help in the KB.
Is there a way to skip login/registration?

unknown · Answer

Hi @Thomas Günter,

Yes, it is possible to make the knowledge base and request creation public.

Here is the link to the Atlassian document which explains how to configure the required functionality.

Regards,

Priyanka