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JIRA top menu bar is disappearing every other refresh

Mathew Benson

This is a newly installed JIRA 7.10 server migrated from JIRA Cloud. When I first login to JIRA, I do not see a top menu bar. When I refresh the browser, the top menu bar appears. When I refresh the browser again, the top menu bar disappears again. Repeat...

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Michael Wolfe_r4ge1i

What type of server did you install Jira on?

Which web browser are you using, and does it occur with every web browser?

Have you checked the Jira logs to see if any errors appear when you attempt to access the page?

Luciano Fagundes

Hi Mathew

Some other possible causes are:

Usage of a reverse proxy in front of JIRA, check this KB to bypass the proxy (if applicable);
Possible known issue when upgrading/migrating JIRA, please check this KB and follow the diagnosis and resolution steps.

Hope it helps!

Cheers

L.F

Mathew Benson

Jira Software on a t2.medium AWS.

Firefox 60.0.1 (64-bit) and Google Chrome 66.0.3359.170. The problem appears on both browsers, and at least two different computers. When I posted this question, it was alternating on/off every time I refreshed the page. Now its randomly appearing occasionally on refresh. I have not changed the server at all. I checked all the logs. Nothing gets logged when the menu does not appear.

About 30 minutes ago, the menu didn't appear for me. I clicked refresh several times, and then it showed up. While collecting information for this reply, I wasn't able to recreate the problem with my account. The menu always appeared. I asked somebody else to login and the problem occurred for him. It was alternating for him earlier this week, like it was for me. No change to the servers since then. He clicked refresh many times while I checked each log. The menu still hasn't appeared for him today.

Mathew Benson

I am running with JIRA proxied behind an Apache server. I've already added a second connection to bypass the proxy for Bitbucket, Bamboo, Fisheye+Crucible, and Confluence integration. JIRA and all these servers are behind the Apache server, but they all use the second nonproxied connection to communicate. Is this the cause? Is this to say that JIRA just does not work right behind a proxy?

I'll try the second fix.

Michael Wolfe_r4ge1i

Not necessarily. I have an Apache proxy on my Jira server to redirect the Jira ports to normal http and https ports, as well has hostnames. All of this works just fine, and is all done on the same server.

Mathew Benson

The second fix says the problem is due to a missing default avatar. It says if you run a specific query and it returns null, thats the problem. I ran the query. I do not get null. I don't think that particular issue is applicable.