How to prevent certain users from adding a comment to a ticket of a certain issue type

Question

I am using a JIRA issue type "Notification" where I am creating tickets of a certain topic, for instance "Downtime".   Each comment I create in this ticket is displayed in a dashboard as readonly (using the SQL plugin).   I delete old comments when downtimes are gone.   I add all users that need to receive the downtimes as watchers;

This works super, and all users get a notification, and can't click on the tickets in the dashboard as they are displayed as report (read only).

BUT;  The notification email send out has a direct link to the ticket (bummer).  And an expert user can still find the tickets.

So any idea how to prevent certain user (a group) to post a comment ?

I can prevent edits of the ticket as I control the workflow, but comments are not inside the workflow....

Victor Mutambuki · Answer

Kristof,

You can make a copy of the permission scheme, edit the comment part of it, then associate the new permission scheme with your project.

Please see this link on how to.

Thanks
Victor

Kristof Danckaert · Answer

I am using a general shared permission scheme that I rather not change.  That is why I do not have much experience in this.  Thank you for the screen, I see indeed that it offers what I need.  but  is possible within one project to use a different permission scheme for one issue type only ?

Mumo Systems · Answer

Kristof,

Have you looked into leveraging the permission scheme, where you can restrict who can make comments.?

Thanks
Victor