Has anyone else run into this problem? * I've got a request type in a Jira Service Desk with a Project select list that I want to be optional by default (so it can receive email) but when a user is using the service desk portal, I want the Project select list to be required. * I set up ScriptRunner Behaviours to make the Project select list required on the service desk portal. I know it's configured correctly because the "(optional)" note is gone from the field since I set up the Behaviour. However, I can still submit a ticket without selecting something in the Project list (by leaving it as "none"). The only thing I can think is that Behaviours is seeing the "none" option selected in the Project select list as a viable option, instead of not one of the real options at all. Note: "none" is not one of the options configured for the select list. It's only showing up because we don't want to set a default value for this particular select list so Jira puts a "none" in the select list for you when the form first loads.

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ScriptRunner behaviours not honoring Required for my "select list" on my service desk

Crystal Gummo

Has anyone else run into this problem?

I've got a request type in a Jira Service Desk with a Project select list that I want to be optional by default (so it can receive email) but when a user is using the service desk portal, I want the Project select list to be required.
I set up ScriptRunner Behaviours to make the Project select list required on the service desk portal. I know it's configured correctly because the "(optional)" note is gone from the field since I set up the Behaviour. However, I can still submit a ticket without selecting something in the Project list (by leaving it as "none").

The only thing I can think is that Behaviours is seeing the "none" option selected in the Project select list as a viable option, instead of not one of the real options at all.

Note: "none" is not one of the options configured for the select list. It's only showing up because we don't want to set a default value for this particular select list so Jira puts a "none" in the select list for you when the form first loads.

Accepted answers

Mark Markov

Hello, @Crystal Gummo

Actually, there is a workaround for this problem.

You can control field input by setErrror(), clearError() methods.

Just add add behaviour to the target field, and here script example:

Boolean isValid
if (!StringUtils.isEmpty(getFieldById(getFieldChanged()).getValue())) isValid = true
isValid? getFieldById(getFieldChanged()).clearError() : getFieldById(getFieldChanged()).setError("You must enter field value")

All comments

Roland Holban (Adaptavist)

We are currently aware of bug SRJIRA-2810 which causes the system to consider "None" as a valid option when it shouldn't be.

Crystal Gummo

Thanks, I'll start watching that ticket and close out this conversation.

Mark Markov

Hello, @Crystal Gummo

Actually, there is a workaround for this problem.

You can control field input by setErrror(), clearError() methods.

Just add add behaviour to the target field, and here script example:

Boolean isValid
if (!StringUtils.isEmpty(getFieldById(getFieldChanged()).getValue())) isValid = true
isValid? getFieldById(getFieldChanged()).clearError() : getFieldById(getFieldChanged()).setError("You must enter field value")

Crystal Gummo

I really like this idea.

I got an error when I tried your code:

StringUtils is undeclared.

so I added a

import org.apache.commons.lang3.StringUtils;

And then got this error:

Screen Shot 2018-06-06 at 10.46.53 AM.png

it seems to be an error between types (object vs string). But I tried a few different things and couldn't get it to resolve.

So, I tried to write something similar, but while this doesn't give an syntax error, it still lets a user submit a ticket with "None" selected in the dropdown:

def ProjectFieldValue = getCustomFieldValue("12515")
Boolean isValid = true

if (ProjectFieldValue.equals("None")) isValid = false

isValid? getFieldById("12515").clearError() : getFieldById("12515").setError("You must enter a Project")

Any ideas where to go from here?

Mark Markov

@Crystal Gummo

Your method does not work, because it gives you the NullPointerExeption (ProjectFieldValue is null)
Static type checking in not important, in runtime groovy will cast types anyway.
If it bothers you too much you can just cast it as String

Try the code bellow, it should work

import org.apache.commons.lang3.StringUtils
Boolean isValid = false
if (!StringUtils.isEmpty((String) getFieldById(getFieldChanged()).getValue())) isValid = true
isValid? getFieldById(getFieldChanged()).clearError() : getFieldById(getFieldChanged()).setError("You must enter field value")

Crystal Gummo

You rock!

It works like a charm, with just one drawback: The field in question starts off red with the error message, as soon as the user pulls up the form. It's kind of like yelling at them when they haven't had the opportunity to mess up yet. Any ideas on how to avoid that? I admit I can't think of anything and this solutions as-is is already so much better than what I had before.

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