When I try to go to jira using a browser I can the following message. Can someone please help?
@Tanzir AhmedCould you check jira log file ? what does it say ?
I'd suggest looking at the $JIRAHOME/log/atlassian-jira.log file when this error happens.
What action are you doing in Jira to create this 500 error?
This is newly created setup. I am just trying to launch the site which is resulting in that 500 error.
Hi Tanzir,
Unfortunately, this error does not indicate the source of the problem. I would like to take a closer look at your logs. Could you please navigate to your $JIRAHOME/log/ folder, zip the contents of this folder, and then post this to a sharing site like dropbox or google drive so that we can take a closer look at your setup this way?
I am confident if we can look at your logs directly, we can get some more clues as to the source of the problem here.
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