Reporter not receiving email update when issue is assigned

Nathaniel Erlandson

Right now any other email notifications are working properly. Reporter gets emailed on ticket creation, comment, resolved statuses, etc. However, when I assign the issue, the reporter doesn't get that event emailed to them. I'm using the default notifications scheme which has Assigned Issue as one of the notifications, and reporter is one of the added users. What else can I check in here to determine what the underlying cause is?

Tibor Hegyi [META-INF]

Hi Nathaniel,

How do you assign a ticket? Do you use the Assigne operation or do you edit the issue and set the assignee?

Or perhaps you use a workflow transition and set the assignee in the popup dialog?

The way you assign an issue effects which event is fired.

The Issue Assigned event is only fired if you assign using the Assign operation from the issue screen.

If you edit and assign, Issue Updated event is fired. And finally if you assign via a transition, the event type set in the transition is fired which is not likely Issue Assigned.

Regards,

Tibor