Locking requests to specific customer/end-user

Question

Hi,

Sorry if I have missed this in the documentation or older tickets:

Can I lock a request to a specific customer/end-user, so only they can see, and use the request from the portal?

We have a HR department who should be the only requesters for new employees or termination of such.

Yogesh Mude_u145qk · Answer

HI @BBBO IT

That was my mistake the Extension for Jira service desk add-on is not available for OnDemand, only available for Self-hosted.

For OnDemand, there is a feature request that was already has been created.

https://jira.atlassian.com/browse/JSDCLOUD-195

https://jira.atlassian.com/browse/JSDCLOUD-1050

BBBO IT · Answer

Damn, server only. Do you happen to know a cloud compatible version?

Yogesh Mude_u145qk · Answer

Hi @BBBO IT

If you feel this answer has been helpful and appropriate for your question then please don't hesitate to accept this.

It will help others those who are looking for the same in functionality.