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Can't install Servicedesk

Feraz Yulgushev

I have a JIRA version 7.1.9 updated from version 6.2.7

I have tried to install via administration, applications, versions and licenses

I also tried to install via obr file

in the end, on the page version and license, I see Servicedesk, but I can't find it under add-ons. In the projects section as there was a project type: Servicedesk

and can't administration it

Accepted answers

Jeff Tillett

It looks like your user has a "license" for SD, but is not tied to the project in question. Can you show us the roles screen for the project in question? Your user need to show up under the project roles "Administrator" and "Service Desk Team" to be a part of that Service Desk.

All comments

Bart Meerveld

Servicedesk isn't under add-ons, it's found under applications. You need to have servicedesk agent rights to administer servicedesk projects.

Feraz Yulgushev

I have these rights. I have created a project of type servicedesk. but still can't administration portal of servicedesk

Nic Brough -Adaptavist-

What does "can't administrate" actually mean? When you go to project administration, are the service desk options not there? Give an error when you click on them? Greyed out so you can't use them?

Bart Meerveld

Also, do you want to administer the project or the servicedesk portal?

Jeff Tillett

Feraz Yulgushev

that's the problem that there is no such role. only the usual set of roles, nothing new

Feraz Yulgushev

helped following

Set 9.4 psql and changed the locale to C
After deleted and installed the servicedesk again

Feraz Yulgushev

was installed 8.4 psql and locale en.utf-8

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