Is there a way to send Email to Assignee if Blocker ticket is not updated in last 4h/1d?

Question

Is there any way to periodically send an email notification to the ticket Assignee and few other members when a blocker ticket is not being updated in the last 4h or in 1 day.

Jack Brickey · Answer

understood. The challenge is to get this to occur dynamically for the assignee. If you have a small fixed group of assignees then you can simply have it go out to all. I realize this is less than ideal but can work. Without an addon you are limited to this method.

Manish Kankariya_v0ayom · Answer

Thank you Jack

Creation of filter and subscribing would work partially.

However, in this case, an email to selected group (fixed members) will go, however, it will not go to the Assignee of the blocker ticket.

Hope I am able to explain the challenge.

And I am not looking for Jira Automation solution, as it would involve scripting and installation of AddIns.

Please correct my understanding.

Jack Brickey · Answer

Yes. there are a couple of approaches.

* simple but less slick - create a filter that checks for issues last updated more then 4hrs/1d. Set up a subscription to run the filter say every 4hrs or daily. Recipients are static, i.e. it doesn't analyze the assignee and only send to them.
* a bit more involved but slicker - use Jira Automation would allow you to send an email to the assignee for each issue.