How can I add fields to customers in an organization, for example telephone number

Jorge Anschutz

In Jira service desk i need to have more fields in customers, for example telephone number.

Is it possible?

Gabriel Senna

Hi Jorge,

Unfortunately, you don't have the option to add more information of customers.

However, there is a suggestions ticket to address this feature:

https://jira.atlassian.com/browse/JSDCLOUD-1239 

Please refer to our New Feature Policy - https://confluence.atlassian.com/cloud/new-features-744721668.html documentation to understand how we prioritise requests at our end.