JIRA not taking the Emails

Question

This issue is on and off. I followed the below troubleshooting..

Checked the Email Request under Applications>> Service Desk

Test gives me "

No problems found with email settings configuration. Successfully connected to the specified email server.

"

Logs says ServiceRunner Messaging Error when MailPullerWorker pulls emails from help@abc.com: Couldn't connect to host, port: outlook.office365.com, 993; timeout 50000

JIRA-Bootstrap Updated mail connection id 5 with parameters help@abc.com help@abc.com outlook.office365.com imaps 993

ERROR [] Caesium-1-2 anonymous Messaging Error when MailPullerWorker pulls emails from help@abc.com: A3 BAD User is authenticated but not connected.

Here is my configurations details. We have 4 POP / IMAP Mail Servers listed in Incoming Email(it has help@abc.com details with different server name and username). Attached Image 1

laralg · Answer

Jira is a bit delicate when working with mails. Make sure your Jira installation can reach the mailbox and try first with a normal email (even your own email would work) before trying shared accounts or mailbox. I usually find it works better with a single email in the same domain as the one configure for sending mails.

Frank_2xwa6x · Answer

@Andy Heinzer Thanks. I checked it and someone in the comments mentioned it is working with IMAP?

Frank_2xwa6x · Answer

@laralg Thanks for responding. Yes, I see the same email in IMAP/POP Incoming settings page and in service desk for one request type.