'My Open Issues' not working as expected

Question

I added a status to an existing workflow; added 'Closed'.

The issues with a status of 'Closed' are showing up in the 'My Open Issues' query.

When the status is updated to 'Closed', the Resolution field is not updated to 'Resolved'.

Do I need to update the workflow again, to reflect this for 'Closed'?

Heather Duncan · Answer

Makes sense. Thank you for the help.

Meg Holbrook · Answer

Agree with Jack about the workflow transition, that's how I've got this set up in my org.

We have a number of fields on the resolve screen where resolution is required to transition to the 'closed' statuses, assignee must be present, and other info that must be in the issue before it's able to be considered resolved.

Jack Brickey · Answer

@Heather Duncan, if you have more than a handful of closed issues then you likely will want to bulk change them rather than reopen and close again setting the resolution at that time. To do this you can consider adding a transition from Closed back to Closed. You will also want to add a post function to set the resolution to Done (or whatever you wish). Then once that WF is published you can create a filter to give you exactly the list of issues that you want to change and use bulk edit to transition them to Closed. This should result in setting the resolution as desired.

Once this is done then you have a couple options:

* Leave the WF as is and all future resolutions will go to Done.
* Edit the WF and remove the post function BUT add a screen to all transitions going to the Closed status that includes the Resolution field. This will require the user to select the appropriate resolution (Done, Won't Do, Cannot Reproduce, etc.) when they transition the issue to Closed. Generally this is the option I choose since the resolution for all closed issues is not always "Done".