Portal customer can not view all submitted issues.

Question

Hi,

I am sure I have a setting off somewhere but I have tried everything. My portal customers do not see any submitted issues. We just migrated from another desk software and I manually put all of the issues. Now they can not see them.

What setting am I missing?

Shawn Masters · Answer

Additionally, you can add the users to an "Organisation" in Jira to grant them access to issues they didnt report but may pertain to them.

Jack Brickey · Answer

who shows as the Reporter? individuals can only see issues they reported or have been added as a participant for. I suspect that since you manually created them you are the Reporter. Try updating one w/ the actual customer as the Reporter and see if that addresses the issue.