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Jira Servicedesk question on outbound emails (from Jira to client)

In Jira Servicedesk: how can we have emails that are generated from the agent's comments be sent from the email box we configured (atcliente@ourcompany.com.ar) instead of beiing sent from jira@xxx.atlassian.net?

Note:

Configuration works well for receiving mails from clients to jira, but not from jira to clients.

Thanks!

Accepted answers

All comments

Victor Mutambuki

Laura,

Please see the documentation below about customer notification.

Victor

Hi Victor, I have read. Maybe I have not been clear with my question.

Current situation:

When an agent adds a comment to a ticket our client receives an email from jira@cobranzas.atlassian.net

Desired situation:

When an agent adds a comment to a ticket we'd like our client to receive the email from atcliente@amtek.com.ar (instead of jira@cobranzas.atlassian.net)

Is this possible?

Thankyou

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