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Problems with Labels in Jira

Chethana Hashani

I am working in a software company which uses jira as their PM tool. I need to filter tickets in a project which don't contain the label "Fixed_verified". So, I used the below query.

project = Piyasa AND labels != fix_verified

But in the list of tickets that i am getting from the above query, there are some missing tickets and those tickets don't contain the label "fixed_verified". This affects my master board and because of that currently I am unable to start the sprint as well. Please help me on this

Accepted answers

are you sure the label is the same? verify case.

Bryan Trummer - ReleaseTEAM

You also mention that it doesn't contain the label "Fixed_verified" but in your JQL its "fix_verified" and not "Fixed_verified".

All comments

are you sure the label is the same? verify case.

Bryan Trummer - ReleaseTEAM

You also mention that it doesn't contain the label "Fixed_verified" but in your JQL its "fix_verified" and not "Fixed_verified".

Chethana Hashani

Hi Bryan,

Thanks for the support and I could fix the problem. I had to update me query as

project = Piyasa AND labels != fix_verified OR labels is EMPTY

Thanks a lot fr your support

Chethana Hashani

Hi Jack,

Thanks for the support and I could fix the problem. I had to update me query as

project = Piyasa AND labels != fix_verified OR labels is EMPTY

Thanks a lot fr your support

Bryan Trummer - ReleaseTEAM

Glad you were able to solve the issue.

yep that is absolutely needed if all issues aren't labeled. that one gets me from time to time. :-)

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