Jira automation: Change assignee when created date is after hours

Question

I am creating a rule on our Jira-servicedesk that when the issue is created after business hours. change the assignee to the after hours support.

And if possible, send an email to the assignee every 30 minutes when no actions has been done. Can anyone help me with this please?

Brian Spears · Answer

I am having a heck of a time with this and could use some assistance. I am trying to create a rule based off afterhours time and am struggling.

Here is the rule in lame terms:

If an issue is created and it matches these two conditions:

1) issue matches: summary ~ "VM from"    (has "VM from" in the subject line)

2) issue matches: ???????   (afterhours, which is Friday5PM-Monday7AM & M-F 5PM-7AM)

If conditions match, email ticket information to (an external email address)

Stop

I cannot figure out the JQL for issue match #2 and I cannot figure out how to email the ticket information (attachments) to an external address?

Thanks,

Jessie_smi5xw · Answer

Thank you! Everything looks good so far, I just need to test it after hours :)  Thank you so much for the help.

Jerome_Mark_Wee · Answer

Hi Jessie,

If you want to edit the ticket that was raised after/during business hours  then yes

What I did is used a trigger "When: Issue created" then add an If condition

created > startOfDay("+17h") OR created > startOfDay() AND created < startOfDay("+9h")

Then add an action if the condition is met.

Hope that helps