How do I get the Service Desk SLA to display in Days rather than hours?

Question

I have set up the SLAs for time to resolution to be 4h or 80h as per the support desk calendar (10 working days of 8h). However, when working on the ticket, the SLA times are displayed as 80:00 for example and not in days. As the time counts down in hours, it makes it difficult for the support personnel to know how many days are left. How can I make it display in days?

Thank you,

Laura

Laura Price · Answer

I contacted Jira Service Desk support to ask this question.  They informed me that the 3.6 enhancement for the SLA to appear in days rather than hours is only available on Service Desk Server.  Its not available on the cloud version.  If anyone out there is interested in getting this enhancement on Cloud, please vote for it on this feature request:  https://jira.atlassian.com/browse/JSDCLOUD-59

Laura Price · Answer

How Do I upgrade to 3.6?   I'm a new Service Desk user, my company just signed up a few weeks ago.  We use the cloud version, so I would have thought that we'd get the latest version by default.

Steven Behnke · Answer

Didn't they change this in 3.6? https://confluence.atlassian.com/servicedesk/jira-service-desk-3-6-x-release-notes-915154145.html#JIRAServiceDesk3.6.xreleasenotes-SLArendering