Service Desk Knowledge Base not available publicly

Question

We have a Service Desk that can be accessed publicly. However, when users try to access the Knowledge Base it says IP address could not be found. The Confluence page is accessible to Anonymous. What is wrong with our configuration?

Marc Jason Mutuc · Answer

Tried both OAuth and OAuth (impersonation) but I'm still getting the error message site's server IP address could not be found.

Anything else that should be checked? Is it because our Confluence is only accessible via VPN?

Marc Jason Mutuc · Answer

Thanks guys! I'll look into it.

Victor Mutambuki · Answer

Marc,

In addition, check out the topic "The Remote Application Isn't Responding".

Good luck

Victor