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Visibility of attachments of tickets

Former user

Dear community,

we are planning to purchase JIRA software as well as JIRA service desk. I have one question regarding tickets created by our customers.

To my understanding, it is possible to define different security levels in order to allow all or a group of customers to see all or a subset of tickets. However, in order to reproduce some bugs in our software reported by our customers, specific data is required. This costumer-related data shall be attached to the ticket by its creator. The data is in general confidential and therefore not to be shared with other customers.

Is it possible define security levels within JIRA (software of service desk) in order to enable this policy?

Best,
Andreas.

Accepted answers

Yogesh Mude_u145qk

Hi @Andreas Moormann,

Yes, you can restrict them from seeing the tickets from one to another.

In jira using Issue security Level concept, you can achieve this.

All comments

Yogesh Mude_u145qk

Hi @Andreas Moormann,

Yes, you can restrict them from seeing the tickets from one to another.

In jira using Issue security Level concept, you can achieve this.

Former user

Hi @Yogesh Mude,

thanks for your swift response! For clarification: Only the attachment of the ticket can be blocked from seeing, correct? We still would like to share the "rest" of the ticket (description of the bug and so on) with all customers.

Thank you!

Andreas

Yogesh Mude_u145qk

Sorry, Only attachments we can not restrict, It will restrict whole ticket details i mean the ticket itself can not able to see the people/customer those do not belong security level.

Former user

Too bad. Can you think of some kind of uncomplicated workaround? For example, duplicating the ticket without the attachment?

Best regards,
Andreas

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