JIRA Service Desk and SSO Licenses

Question

I have an installation with 100 JIRA software users + an installation (in the same server of JIRA Software) of JIRA Service Desk with 3 Agents.
Then I have 50 customers who are NOT users of JIRA Software and are NOT users of JIRA Service Desk (as agents I mean).
If I will use a SSO Plugin for JIRA (
SAML/Kerberos Single Sign-On (SSO), JIRA from Kantega
in example)
I haven't figured out how many SSO licenses to buy? 100 + 3 (103 in total) why the sum of 50 JIRA software users and three JIRA Service Desk agents? or 100 + 3 + 50 because I also have 50 customers?

Jon Espen Ingvaldsen Kantega SSO · Answer

Hi Kalos and Christian.

I can confirm that the same pricing applies for the Kantega SSO add-on.

Thanks for testing our product out.

Cheers,
Jon Espen
Kantega Single Sign-On

Consulente Atlassian · Answer

thanks for answer @Christian Reichert (resolution) (I confirm you your plugin is the second one of the list of plugins I'm evaluating)

Christian Reichert (resolution) · Answer

Hi @Consulente Atlassian,

we are the developer of the SAML Single Sign On (SSO) for Jira, so not the Kantega one but one you may have tested too.

We have a Knowledge base article one how to calculate the License sizes for a typical marketplace plugin in regards to Jira.

https://wiki.resolution.de/display/SSSO/Which+License+size+do+I+need+for+the+Plugin

While this certainly applies to our plugin, it will most likely be the same for Kantega as it should be for all paid-via-marketplace plugins.

Cheers,
Christian