Is there a way to successfully import a project into Jira SErvice Desk?

Question

I've never been able to import a project without getting a bunch of errors and losing a few configuration items in the project.

I had always blamed this on the fact that I was migrating between different servers, but today I accidentally deleted a project and now a cannot restore it from a backup I did a few minutes before.

How is this possible? Since a cannot restore to the same server, what is the point of taking so many backups?

Are all those backups useless?

leoalvarez · Answer

Hi @Jason Galea

I understand what you say, however, I'm seeing a bunch of errors when importing a single project into a the same server where I had deleted it a few minutes before. All those items are already there.

I have also tried the full restore/recovery on an alternate server and there are always a few missing elements.

I wonder if I'm missing something.

Jason Galea · Answer

Hi @leoalvarez,

The use of backups is also used for a full recovery of JIRA.

If you would like to import projects from another instance, make sure to create the Project and copy the same workflow from the source.

Also make sure that on the destination server, create the same issue types, custom fields, statuses and other relevant schemes manually that are currently being used on the source project.

Also make sure that both source and destination servers have the same plugins and versions installed.

That should reduce the number of errors when importing

Cheers,
Jason