Can i restrict project role (Customer) to view comments which are added by Project Role (Developers)?

Question

Hi All,

I have configure role as customer and would like to give access to client. As we have fear that developer may reveal some facts which need not to be highlighted to client while adding comment. I am looking for solution where I can configure permission that project Role (Developer) comments will be hidden only for project role (customer)?

Any quick resolution will be much appreciated.

keyur · Answer

Thanks Phill. We have thought of the same option but it has cost to it. We have found solution and successfully we have introduced JIRA to customer.

Thanks.

Phill Fox · Answer

Your challenge sounds like the solution is JIRA Service Desk which brings in the distinction between customer and others (eg Developers). It also gives you the ability to track metrics on response times as well so worth a look at least.

Otherwise you can do with JIRA Agile but you then need to make all Developers restrict the visibility of their comments manually.

Hope this helps

Phill