I am overseeing a national program in which I have an immediate need to assign and track technical assistance requests. For example, someone in Alaska needs advice and training on maintaining gravel roads. One of our team members has developed a stand-alone training module that will be provided to the customer. I would like a system to record the original request, assign the request to a team member, track the progress, indicate when it is complete, and record any ongoing results. If I use Jira for this, what version do I need? We have 20 team members who could potentially be assigned to a request. We anticipate up to 100 requests a year.
