Can't access JIRA

Question

Hi Attlassian Team,

I can't access JIRA  files in my server.All my files have been encrypted,am not able to start tomcat in my server.screenshort below is displayed whenever i try to open any folder.Please assist

Thank you

Emmaculate Ndinda · Answer

Hi,

I got you. Thanks for your immediate feedback.

Marcos Sanchez · Answer

Hi,

As your screenshot shows, you have to send an email and pay to that.

As far as I know, that's a virus.

Maybe you should search about the extension of your encrypted files to know how to deal with them.

Regards,
Marcos.

Emmaculate Ndinda · Answer

Hi,

how do i decrypt it.