Hi. I am looking for don't let customers to scale their created issues. I was looking for it for hours and I still couldn't find it. Can this be changed?
Hello and welcome to Community!
Have you tried following the steps suggested by Branden in this previous question?
https://community.atlassian.com/t5/Jira-questions/I-don-t-want-customers-to-escalate-tickets/qaq-p/627207
Hope this helps,
Carolyn
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