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JIRA service desk to cloud migration

Lior Schwartz

I currently have a server instance of JIRA running with service desk and software.

My goal is to create a identical cloud instance and decomission the local server instance.

I create a xml backup from my server Jira instance and import it into my new cloud instance, however only the tickets of project type = [Business, Software] are imported, but no tickets of project type = [ Service Desk] seem to have been imported.

Is there a different export/import process I should be following?

The message I get when I try access a project of type = Service Desk is

This project isn't available

It may have been deleted or your permissions may have changed.

Accepted answers

João Nunes

Hi Lion, how are you?

In case you followed the steps place on this documentation, the import should have worked, independently of the project type. What might be causing this behavior is some permission restriction knowing that the import process does not honor the default application access settings and does not give access to any applications to new users. You or your Site Admin must grant application access to these users for them to be able to log in.