Customer Portal - action button not displaying

sunita yadav

In change workflow, we have one status "Customer approval required" . This status should show action buttons (Approved or Declined) to customer only. But it's not happening. 

 

Also i need to understand, if i want to test customer support for the workflow what is the way to do it?

 

Ting

To get the action button shows on the portal, make sure you have set up the workflow as per https://confluence.atlassian.com/servicedeskcloud/setting-up-approvals-816880004.html

In order to test the workflow, you can create a dummy project and associate the project with the workflow. This is to make sure the test tickets is not messing up the production project.