How to add fields from a request form to the description of a linked issue?

Emile Paquette

Hi everyone,

 

I am trying to automate the creation of tickets in Jira from requests in Service Desk. My requests have a few fields that I would like copied to the description of the ticket I'm creating. 

The only variable options I can add are the source issue key, summary, reporter and description. However, my custom fields are not available from the list of variables. How can I add these custom fields to the created ticket?

Thanks in advance,

Émile

Emile Paquette

I used this extension and managed to make it work: https://marketplace.atlassian.com/apps/1215670/automation-lite-for-jira-cloud?hosting=cloud&tab=overview