I am trying to enable scheduling in Jira Service Desk, like this post explains.
https://confluence.atlassian.com/servicedeskcloud/scheduling-an-issue-780868241.html
I'm having trouble with it. I did the permission helper and it shows that my user should have the permissions necessary, but I can't find/add the field on the ticket. I checked on both tasks and incidents.
Thank you.
Hello,
You should add the Due Date field to the Edit and View screens for the issue type. You can find more info here:
https://confluence.atlassian.com/adminjiracloud/associating-screen-and-issue-operation-mappings-with-an-issue-type-776636504.html
Excellent! Thank you so much. I am new to Jira, and there are lots of various places to adjust settings. This was just what I needed.
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