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Adding Deadlines to Tasks

Murat Agac

Hi All,

is it somehow possible to add deadlines to tasks? Like days and maybe even hours?

Regards

Murat

Accepted answers

Benito Picarelli

Hi Murat,

It seems like you are looking for an SLA-like functionality, such as the behaviour described on this page: https://confluence.atlassian.com/servicedeskserver031/setting-up-slas-802164805.html

The catch is that this functionality is restricted for the JIRA Service Desk application and projects.

So, in a scenario where JIRA Service Desk is not available for you, you will need to rely on a plugin or something like that to perform this. Time to SLA is an example of plugin like this: https://marketplace.atlassian.com/apps/1211843/time-to-sla?hosting=server&tab=overview

Cheers,
Benito Picarelli

All comments

Benito Picarelli

Hi Murat,

It seems like you are looking for an SLA-like functionality, such as the behaviour described on this page: https://confluence.atlassian.com/servicedeskserver031/setting-up-slas-802164805.html

The catch is that this functionality is restricted for the JIRA Service Desk application and projects.

Cheers,
Benito Picarelli

David Friedrich

Hi Murat,

yes you can. Easiest thing would be, to use the 'Duedate'.

The question is rather, what do you want Jira to do with a ticket that missed it's deadline?

inform me -> set up a filter, display filter results on a dashboard
escalate to another assignee -> automation rule
escalate to a certain status -> automation rule + workflow design

Murat Agac

Thanks, David! I will look for this solution! Yesterday I couldn not find "Duedate", but today maybe!

Murat Agac

Thanks a lot! Some really interesting stuff on the marketplace!

Murat

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