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jira service desk

Ankur Priyam

I am new to Jira Serivce desk.

Had few questions regaridng the same as below before I will start using Jira:--

1) Is 'JIRA service desk' support SSO implementation?

2) Is ticket migration from another ticketing tool possible in JIRA service desk?

3) Can we configure CTIS (i.e. category,type,item,summary) in JIRA service desk?

Kindly help me out.

Thanks in advance.

Regards,

Ankur

Accepted answers

All comments

Nic Brough -Adaptavist-

Yes, it supports all those things, although the SSO one might be a little tricky depending on what you want to use as the SSO provider.

Ankur Priyam

thanks for the information. May you please help more with point 2 & 3.

Thanks in adv.

Nic Brough -Adaptavist-

What help are you looking for? I can't tell you a lot more than "yes", given what you've asked.

Ankur Priyam

okay..

regarding point no. 3, while creating any issue, i can see the "Summary", "Component", "Labels" etc. currently we are using an internal ticketing tool where we can define the CTIS, i.e. category,type,item,summary. In Jira, I can define the summary, but not able to define the category. In my existing tool, when I select a category say Vehicle then it further gives me inner options to select as vehicle then which have four departments in it as sales, technical, paintJob, Modification. then selecting Modification gives another few options to select as body mofication, engine modification etc.

In Jira, as of now I can select only one level of category under components section.

Hoping I was able explain my issue.

regaridng pt no 2, i saw one section (settings->Applications->Integrations->Application Links )where i can link my exiting applications but will it import all the ticket exiting in my external application?

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