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Custom the customer issue screen for different users

Olga Fuentes

Hi,

I would to know if it's possible to change a field for every customer, this field appears in the customer issue screen.

For example,
I have customer1 and customer2 and I would that in customer1 issue screen appear a field with different options (A,B,C) and in customer2 issue screen appear a field with other options (D,E,F).

The issue screen is the same for customer1 and customer2.

This 2 customers are members of the same project.

The workflow of the project is the same.

I've been reading in the knowledge base and if I haven't missunderstood I could do this creating one workflow for every customer but this is not what I want.

Thanks in advance.

Accepted answers

All comments

Laurens Coppens

Olga,

As far as i know this isn't possible.

I think the only way to achieve this is creating a SD project/customer, but thats probably not what you want.

Regards,

Laurens

Alexey Matveev

Hello,

You would need a plugin for it like Power Scripts or ScriptRunner. But you would need to do some coding.

Katarzyna

Hi @Olga Fuentes,

To solve your problem, you can use our Extension for Jira Service Desk app. Thanks to Visibility feature, you can configure which fields will be shown for which groups of users. To find more information, check out our documentation.