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When trying to edit a workflow, diagram does not display.

Jonathan Smith_37jzf1

Hi all,

Anyone experiencing a blank screen when trying to edit a workflow in diagram view? I am going to try the following with my sys admin tonight -but just wanted to see if anyone else ran into this?

1. Stop Jira
2. Remove the contents of the JIRA Install>/work directory
Do not delete the entire directory itself, just the contents
3. Restart Jira

Accepted answers

Jonathan Smith_37jzf1

Clearing the /work directory fixed the issue.

All comments

Grigory Salnikov_0hffsd

Hi,
Do you happen to have Tempo Timesheet plugin installed?

Jonathan Smith_37jzf1

No. Our environment is pretty basic. Xporter/script runner/nfeed are the main add-ons. This just kind of happened out of the blue.

Grigory Salnikov_0hffsd

I think that add-ons should be excluded first. Below is instruction provided by @somethingblue here:

The easiest way to determine this is to put JIRA in Safe Mode and see if the issue re-occurs:
Open the 'Manage Add-ons' or 'Find New Add-ons' page from the application's administration console
Click the Enable safe mode link at the bottom of the page.
The 'Do you wish to continue?' dialog box appears.
Click the Continue button to confirm the operation.
All user-installed add-ons are disabled and your application now runs in safe mode, as indicated by the message on the page.
If it doesn't, re-enable the add-ons one by one until the issue re-occurs and that will be where you'll want to focus.

Let's see if it helps.

Jonathan Smith_37jzf1

Thanks for the info, I will try this.

Just found out when people are editing items from the dashboard, they also get error screens...

Error instantiating webwork.multipart.parser.class: com.atlassian.jira.web.JiraMultipartRequestWrapper(original message: null)

If editing within a project, it is fine. Something screwy is happening in my PROD

Jonathan Smith_37jzf1

Clearing the /work directory fixed the issue.

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