We are using Jira Software/Jira Service Desk Server, and have added all our users (customers) from Active Directory. We set up the Default Group Assignment to add these users to the "customer" group which has the Service Desk Customer role in our Service Desk project. However, the documentation states that the group will not be added until the first login.
Our customers have previously communicated with our help desk primarily through email. Our intention was to add a mail handler to create new issues from emails to this email address, so that they could continue using this method. They could then respond to emails from agents to add comments back to their issue.
At some point in the future, once we've more fully baked our request types and knowledge base, we would promote the use of the self-service portal.
The problem is that without enabling anonymous issue creation, the customers don't seem to have the correct permissions to create issues or add comments. The users, although they appear in the customer list, do not have any groups or project roles before they log in.
Is there a way to add that group on account creation? Is there another solution? We've done some work attempting to use the JEMH addon, however, we can only have the comments from customers added as internal comments.
