Why can't my unlicensed JIRA service desk users access the knowledge base page in Confluence?

Alsa Pedone

We've linked a Confluence knowledge base to our JIRA Service Desk portal. Users can access articles through the Help Center, but they cannot connect to the Confluence page directly through the link we've added at the top of our Documentation Request Type. 

Manon Soubies-Camy

Hello Alsa,

You need a Confluence license to access a Confluence page.

Jira Service Desk customers can only access Confluence pages through the Help Center, they would need a Confluence license to access regular pages.

Hope this helps,

- Manon