How can I put the SLA service on the swinlane?
When the SLA service getting almost in the end, the ticket enter the swinlane Priority.
Swimlanes are JQL based.You can create a JQL to filter issues that are about 1h to achieve the resolution target, for example:"Time to resolution" < remaining ("1h")You can take a look on the topic "Find issues based on their SLA clock" of this link: https://confluence.atlassian.com/servicedeskcloud/using-jql-queries-specific-to-slas-844628670.html
It looks like you're new here. Sign in or register to get started.
