Want to link tickets to knowledge base id

Question

We get around 50% ticket of the same kind which often has same resolution/RCA steps. Can I create knowledge base containing unique ticket id or reference id which can be linked to tickets?

unknown · Answer

If you follow the documentation I have linked above the set up should be fine. Let me know how it goes though :)

Hope this helps

abhishekkhare_rivigo · Answer

Not yet. Setting this up. Any important points to keep in mind before getting started.

Thanks

unknown · Answer

Hi @abhishekkhare_rivigo,

Do you have a knowledge base on Confluence set up already?

Thanks