I know how to edit the notification email template for users who log an issue via the portal, but i was wondering can this be done for licensed users logging it via the service desk?
Robert,
The licensed users are being mailed by the default jira template settings: https://confluence.atlassian.com/adminjiraserver/customizing-email-content-938847640.html
Hope this helps.
Regards,
Laurens,
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