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Jira cannot login with new Brave Browser

Dante Jauregui

Good day team,

there is a new browser that is really suitable for final users called BRAVE,used for blockchain too.

Can you solve the problem please? is not letting me get in with my login credentials, for a token storage problem, but actually this new kind of browser have as feature that...can you find a solution or version of attlassian for this new type of browsers? please

because the trend will be start using browsers like BRAVE

warm regards

Accepted answers

Ben Emmons

Suggested workaround:

go to: https://id.atlassian.com/manage-profile/profile-and-visibility
disable shields
go to https://[yoursite].atlassian.net/
disable shields
go to brave://settings/shields
Note the value for Cookie blocking and then set to 'Disabled'
reload https://[yoursite].atlassian.net/ (should now be logged in)
go back to brave://settings/shields
Set Cookie blocking value back to whatever your previous setting was..
go to brave://settings/content/cookies
in the "Allow" section click Add
enter: [*.]atlassian.com
click Add
repeat 11-13 for [*.]atlassian.net and yoursite.atlassian.net

Want Atlassian to permanently fix this? Let them know! https://www.atlassian.com/company/contact/contact-ceos

All comments

Nic Brough -Adaptavist-

Atlassian code is built with standards in mind, not browsers. They then commit to support the most popular browsers (supporting IE for example, despite its miserable failures to be a proper browser).

If Brave becomes a widely used browser, I'd expect Atlassian to support it. But at the moment, it's not. As it's a relatively new piece of software, I would be questioning why the browser is not supporting the standard way of logging in. At the moment, this is a problem with Brave, not Atlassian.

You'll need to come up with a very strong business case to support a non-standard browser if you want Atlassian to code for it as well as the most popular browsers.

Andy Heinzer

Update 27 Sept. 2019:

Welp, it looks like there have been changes to both Atlassian Cloud and Brave recently that renders my previous answer obsolete. I would suggest that everyone take a look further down at @Ben Emmons recently updated answer on this post AND upvote his answer please It contains current steps to help make this work in Brave today. Rather than continue to update my answer, feels better to just give the proper credit to Ben here.

I also have cited Ben's answer on another question about this in https://community.atlassian.com/t5/Jira-questions/JIRA-is-not-working-on-Brave-Browser/qaq-p/1186772

Thanks Ben!

Updated 18 Sept 2019:

Due to changes on the ID site, the previous URL is redirecting to a different domain (start.atlassian.com) which made my old answer near impossible to complete. I updated the URL to one that can be visited on that address that does not redirect. Thanks to @Flosch for pointing that out.

Original answer:

I was playing with the Brave browse today and came across this same problem. Even when I tried to whitelist my cloud site domain (example.atlassian.net) AND disabled the shields feature for my cloud site URL, I still could not login.

It turns out that Atlassian Cloud sites are also expecting a login call to happen to the https://id.atlassian.com domain. And since this domain is different than the atlassian.net one, it still counts as a 3rd party site in the eyes of the browser (not really third party in the eyes of Atlassian).

I found that I first had to go to https://id.atlassian.com/manage-profile/profile-and-visibility and then in the brave browser, put the shields down for this site. Once I did this on both that domain AND my Cloud site URL, I could login no problem.

Brave is interesting, it appears to be using the chromium engine on the backend. So it might work just fine with Cloud as the official Google Chrome build would. But it still is not technically supported yet by Atlassian. Just something to keep in mind for the time being.

I hope this helps.

Andy

unknown

Thank you Andy. Works for me

Kieran Conlon

Cheers Andy.

Worked for me too.

It was getting very tedious having to remember to copy JIRA ticket links from e-mail updates and manually open in another browser.

Kayd Withers

Me too, thanks heaps Andy.

Shawn Whinnery

If you'd take 4 seconds to google it you'd know that Brave is Chrome without telemetry. The case is that an enterprise customer prohibits the use of Google Chrome for security.

Gilberto Treviño

Wow!!! Great tip, thanks Andrew. Worked for me...

Nélson Mourão

Thank you, worked for me too!

Andrés_5eykbh

It works!! Thanks for the tip! 👏🏻

Olivier Crozier

For me, what made it work, is only:

- To clear storage for https://id.atlassian.com (Open that URL then: F12 > Application > Clear storage > Clear site data), and

- To close and restart Brave browser (I did it twice, first time I got an oops).

No even need to update the White List and to deactivate the Brave Shields.

Michael Coleman

I got snagged on this just now and haven't managed to get past it.

Atlassian, do you want our business?! Then fix your site. This is the only one I deal with professionally that can't get this right...

Michael Coleman

It's clearly the opposite. If they were supporting the standards, instead of coding to specific browsers, this wouldn't fail.

Ben Emmons

Suggested workaround:

go to: https://id.atlassian.com/manage-profile/profile-and-visibility
disable shields
go to https://[yoursite].atlassian.net/
disable shields
go to brave://settings/shields
Note the value for Cookie blocking and then set to 'Disabled'
reload https://[yoursite].atlassian.net/ (should now be logged in)
go back to brave://settings/shields
Set Cookie blocking value back to whatever your previous setting was..
go to brave://settings/content/cookies
in the "Allow" section click Add
enter: [*.]atlassian.com
click Add
repeat 11-13 for [*.]atlassian.net and yoursite.atlassian.net

Want Atlassian to permanently fix this? Let them know! https://www.atlassian.com/company/contact/contact-ceos

Travis Dockter

This is what worked for me

Nic Brough -Adaptavist-

<sigh> you really have not understood the point. It fails when browsers don't behave to standards.

On the bright side, it should be a lot better soon, as Microsoft have finally admitted they have no idea how to write a browser (or anything else) and are going to adopt a chromium base. Oh, and slightly earlier than that announcement, Brave has said it is going to stop ignoring standards, so we should see improvements quite soon.

Vladislav_Ermolaev

Worked for me too. Thanks!

Malone Dunlavy

If this doesn't work...
One can manually add cookies to their Brave browser the same way they would with Chrome. Simply follow the instructions in this post: https://superuser.com/questions/244062/how-do-i-view-add-or-edit-cookies-in-google-chrome

I logged in on Chrome.
Settings>Privacy>View All Cookies
Searched for Jira.
Copied the information into a string:
document.cookie="name=cloud.session.token; content=<enter string from Chrome cookie record>; domain=.jira.com; path=/; expires=<entertime> UTC"
Pasted the string in developer tools in Brave browser console and viola!

Malone Dunlavy

One can manually add cookies to their Brave browser the same way they would with Chrome. Simply follow the instructions in this post: https://superuser.com/questions/244062/how-do-i-view-add-or-edit-cookies-in-google-chrome

I logged in on Chrome.
Settings>Privacy>View All Cookies
Searched for Jira.
Copied the information into a string:
document.cookie="name=cloud.session.token; content=<enter string from Chrome cookie record>; domain=.jira.com; path=/; expires=<entertime> UTC"
Pasted the string in developer tools in Brave browser console and viola!

Patrick McKenna_4mzaiv

I'm still encountering this problem, despite trying to whitelist Atlassian-related cookies. Specifically, while leaving third party cookies blocked globally, I tried:

whitelisting all cookies, including third party ones, from *.atlassian.{net,com}
the same, but replacing the wildcards with specific subdomains. (In this case, I temporarily let the browser accept all cookies, logged in, then whitelisted each specific domain that had set 1+ cookie during the login process.)

In each case, I'd get stuck in an endless loop of redirects post-login. (I also tried clearing the cache and restarting the browser, but that didn't help.) The only solution that I found to work was enabling third party cookies globally, at the browser level.

This is an incredibly frustrating problem, particularly because, in using Brave for over a year now, I've never encountered it with any other site. That alone suggests to me that this is fundamentally a problem with Atlassian's authz implementation, not a browser issue. Yes, Brave tweaks Chromium to better preserve user privacy, but that doesn't seem to break any other site. Moreover, why should any site require a user to admit third party cookies (globally, at the browser level!) in order to login?

If someone has a better technical understanding of why this is happening, or workaround suggestions, I would really appreciate hearing them.

Andrew Pavlis_3niaii

This worked for me on Brave Version 1.15.76 Chromium: 86.0.4240.111 (Official Build) (x86_64):

go to: https://id.atlassian.com/manage-profile/profile-and-visibility
disable shields
go to https://[yoursite].atlassian.net/
disable shields
go to brave://settings/shields
ensure id.atlassian.com and atlassian.com to the list and check accept 3rd party cookies

I didn't have to restart the browser, just reloaded the pages and it all worked.

Azhar Khan_kovike

None of the above solutions worked for me but the one mentioned on https://community.atlassian.com/t5/Jira-questions/JIRA-is-not-working-on-Brave-Browser/qaq-p/1186772 did i.e

1. Goto Site Data

2. remove all Atlassian related cookies and site data

3. Now login again

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