Unable to login to bitbucket

Question

I am unable to login into the bitbucket cloud account from windows 10 machine.

In the 2 step verification it reports "Invalid 2 step verification code"

I have tried all the steps as suggested by the documentation but still no go.

I use google authenticator for 2 step verification.

vijai · Answer

I tried ssh here is what I have got,

"$ ssh git@bitbucket.org recovery_codes
The authenticity of host 'bitbucket.org (104.192.143.2)' can't be established.
RSA key fingerprint is SHA256:zzXQOXSRBEiUtuE8AikJYKwbHaxvSc0ojez9YXaGp1A.
Are you sure you want to continue connecting (yes/no)? yes
Warning: Permanently added 'bitbucket.org,104.192.143.2' (RSA) to the list of known hosts.
git@bitbucket.org: Permission denied (publickey)."

"$ ssh git@bitbucket.org recovery_codes
Warning: Permanently added the RSA host key for IP address '104.192.143.1' to the list of known hosts.
git@bitbucket.org: Permission denied (publickey)."

"$ ssh git@bitbucket.org recovery_codes
git@bitbucket.org: Permission denied (publickey)."

Sourcetree -A free Git client for Windows.

I have been using Sourcetree to sync my file and folders. The Sourcetree uses SSH.

here are the screenshots.

Ana Retamal · Answer

Did you obtain the recovery codes? You can use them as a normal code to get access to your account again, just try logging in to https://bitbucket.org/account/signin/ and follow the steps.

What do you mean by 'the private key file'?

If you're stuck at some step, please send us a screenshot so we can get a better understanding and continue helping you.

Best regards!

Ana

vijai · Answer

I have verified the time on both the devices.

I have been using Sourcetree app to sync the local folder to the cloud.

I Have the private key file generated by the ssh agent, will it do any good to resolve the issue.